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KANCHAN AHUJA Lily Villa, 12th Road, Chembur, Mumbai 400 071 Phone Nos (R)022- 25217372 (M) 98207 10041 Email emailprotected com currently persuing Masters in prudence from K J Somaiya Institute of steering Batch 2008-2011 Objective To secure a ch allenging and rewarding sententious letter within a reputable company offering personal emergence opportunities based on performance. Work Experience HSBC Bank denomination prime(a) value motorcoach Nov 2005 Aug 2007 Job Role Portfolio management of Premier clients. ripening and deepening customer relationships through with(predicate) effective relationship management, with special condense on the analysis and satisfaction of Customers financial as well as investment needs and objectives. profile Sales Going on gross gross revenue calls to existing as well as new customers to deepen relationships and bring forth referrals to source new business for purpose of achieving business targets. Analytical Skills- r ealisation of opportunities and managing relationships with top bank customers for nonplus selling to the knob through sales of liability products (savings, current accounts and term deposits) as well as one-third party products like Mutual Funds, redress (Life & General) Customer Service consider excellent service delivery by maintaining TAT for Client queries, proactive service interactions with Clients. Record keeping Update the client details and make up all client relationships to arrive at household / family relationship survey size at any point in time. Time management Accurate and timely reporting of documentation and deliverables for all new client acquisitions on a weekly basis. Co-ordination-Liaising with product and ops teams to ensure compliance of mathematical process flows and documentation. Provide research on investment patterns for clients and arrive at an hazard sheet. Operations Handling outward and inward remittances Aviva Life Insurance India Pvt Ltd. (March 2005 Nov 2005) denomination Manager Sales clannish Banking & Assets aggroup (ABN AMRO BANK) A very short stint wherein I was responsible for sales of life insurance plans to the Private banking clients and the credit card holders of ABN AMRO Bank through my sales team of 8 members. Expertise CONVERTING LEADS, TEAM MANAGEMENT and CO-ORDINATION Standard Chartered Bank. (15th May 2003 thirty-first October 2004)Designation Personal Financial Consultant Retail Banking Division ProfileSales ? Achieving the Targets set in hurt of product mix and the budgeted cross sell targets. ? Focus on revenue generating products for the bank mainly Insurance and Mutual Funds. ? Housing bring leads to be generated and forwarded to the Executives and ensuring constant follow ups with the loan team and the customers ensuring smooth flow and closure of deals. ? Being the Housing loan champion constant follow-ups with the fellow team for leads and successful cl osures. ? Updating & maintaining all Sales MIS (Calls, Prospects, Attritions, etc. Relationship Management ? Providing the BEST CUSTOMER good to the existing customers. This would include ensuring resolution / best possible solution to the queries raised, resulting in the customer retention within the set guidelines of my company. ? Establishing relations with new customers by introducing all the products (Asset and Liability products) ensuring lasting relationship with the bank. ? Generating new business to compass defined sales targets. ? Building and deepening relationships with existing Customers to reach affix in shargon of wallet and revenues. Providing professional customer service to come across a high percentage of customer satisfaction and retention. ? Managing the portfolio to de-risk against attrition and achieve stability of book. ? Having complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in ot her places. Baazee. com (I) Pvt. Ltd 9th March 2000 9th May 2003 (3 years) Designation Sr. Customer Service Executive Reporting CFO and Asst. Manager Collection.Purpose To ensure the Companys Best Interest and its Customers are protected at all times. As a customer Service executive I am responsible for maintaining defined personal standards and in operation(p) economically and efficiently in the pursuit of the following. Job Profile Team management and training. Weekly / monthly MIS generation. Regular update to the management in order to understand, modify and streamline processes improving customer experience online followed by implementation. Query handling, Customer satisfaction and retention. Administration of TALISMA, an e-CRM Solution. Creating standard responses and Work move for Customer Care Team. Revenue Capture. Conducted Surveys and Generating reports relating to Customer Satisfaction, Ratio of fulfillment on regular basis, changing trends and addressing c ustomer concerns. Consistently monitoring Vendor effect based of parameters of service levels, fulfillment ratio. Achievements Solely Handled NATIONAL PROMOTIONS November Dhamaka 2000and IT Festival for August- kinfolk 2001, End-to-End Process. Including Uploads of auctions, pre and post closure procedures and fulfillment of auctions. Handled multiple tasks at a time efficiently and with Good Results. The tasks included logistics Image editing for uploads on the site, quality assurance of the data uploaded on the site, Resolving assigned mails in Talisma within the stipulated period. Overachieved Revenue targets consistently. Provided suggestions for the processes being followed internally, which have been appreciated and incorporated as a standard processes within the team. Assisted in Developing Mobiles, IT and choke categories resulting in high number of fulfillment (Sales). Awarded as the Best Customer Care Executive and Employee for the Year 2000 and 2001. Based on Onli ne Research carried through Out calling and day to day customer interactions gathered worthy insights, which have now been incorporated in the website design. Anchor Holidays Pvt. Ltd (Time Share group) celestial latitude 1999 till February 2000 Designation Customer Service Executive Responsibilities Provide learning about the available softwares and various schemes. Accommodate a suitable package for different customers, as per the budget requirement. Proactive Calls to members updating them about the modish schemes and offers. Keeping a track of benefits / holidays utilized by the customer during the grimness period. Qualifications Graduated from Mumbai University-Year 1999(H. R College Of Commerce & Economics) Personal Information Date of put up 14th October 1978 Marital Status Married ( Dec 04 ) Spouse pleader Vishal Puri References Mr. Anupam SanghaviMr. Sai Pratyush Siesta Hospitality Services Pvt LtdQuotrro BPO Solutions Chief Operating officerGeneral Manager Pho ne (M) 98200 01858 9987204401Phone (M) 9910225558 KANCHAN AHUJA.